Refund Policy
Last updated: 2026-07-01
This Refund Policy explains when and how you can get a refund for purchases made on CartOrCarry (the "Service"), operated by Youngnae Son, an individual based in Japan. It forms part of, and should be read together with, our Terms & Conditions.
1. Merchant of Record
Purchases on the Service are sold and processed by our online reseller Paddle.com, which acts as the Merchant of Record. This means Paddle handles payments, taxes, billing, and the processing of refunds. Refund requests are reviewed in line with this Policy together with Paddle's Buyer Terms and Conditions, which you accept at checkout.
2. What you are buying
CartOrCarry sells scans — a digital product that is consumed each time the Service performs an automated recognition on an image. We offer:
- Credit packs — a fixed number of scans, valid for a limited period.
- Period passes — use within a set period (for example, 7 or 30 days), subject to a daily limit.
Because scans are a digital product delivered electronically and consumed on use, the rules below apply.
3. Statutory right of withdrawal (consumers)
If you are a consumer, you may have a legal right to cancel a purchase of digital content within a short period after buying (for example, 14 days in many jurisdictions).
Important: this right is lost once you begin using the digital product if you asked for, and agreed to, immediate access. At checkout you are asked to confirm that:
you want immediate access to your scans/pass, and you understand that you lose your right of withdrawal once you start using them.
So if you have already consumed scans or started using a pass, the statutory withdrawal right no longer applies to the portion used.
4. Our money-back guarantee
In addition to your statutory rights, we offer a 30-day money-back guarantee on the following basis:
- Unused credits — if you have not used any of the scans in a credit pack, you may request a full refund of that pack within 30 days of purchase.
- Partially used credits — once you have started consuming scans from a pack, that pack is treated as used and is generally non-refundable, except where required by law or where Section 6 (Faulty or misdescribed) applies. At our discretion we may offer a partial refund for the unused portion.
- Period passes — a pass that has not been used at all may be refunded within 30 days of purchase. Once you have made any scan using the pass, the pass is treated as used and is non-refundable.
The 30-day window above must match the figure shown at checkout; if there is any difference, the longer period applies.
5. Free allowances
Free scans (the sign-up bonus and the monthly free allowance) have no monetary value and are not refundable and not exchangeable for cash or credits.
6. Faulty service or product not as described
Nothing in this Policy limits your right to a remedy if the Service is faulty, not as described, or not fit for purpose. If a technical problem on our side prevented your scans or pass from working, contact us and we will fix the issue or, where appropriate, provide a replacement or refund — including for scans already deducted because of the fault.
Examples that qualify:
- you paid but your credits or pass were never delivered to your account;
- a fault on our side caused scans to be deducted without returning any result.
Examples that do not qualify (not faults):
- you changed your mind after using the product;
- a recognition result was imperfect due to a blurry photo, poor lighting, or an unsupported price tag (the Service is an estimate-based tool — see the Terms);
- you exceeded a pass's daily limit;
- you let credits or a pass expire without using them.
7. Refund abuse
Refunds may be refused where there is evidence of fraud, refund abuse, or other manipulative behaviour (for example, repeatedly buying, fully using, and then requesting refunds). This does not affect your rights in relation to a faulty or misdescribed product.
8. How to request a refund
Because Paddle is the Merchant of Record, refunds are handled through Paddle:
- Use the support/refund link in the Paddle receipt email you received after purchase; or
- Email us at siverse2025@gmail.com with your order details (the email address used, the approximate date, and the product), and we will help you submit the request to Paddle.
Approved refunds are returned to your original payment method by Paddle, subject to Paddle's processing times and rules. When a refund is issued, the corresponding credits or pass access are removed from your account.
9. Changes to this Policy
We may update this Policy from time to time. The version in effect at the time of your purchase governs that purchase. We recommend saving or printing a copy for your records.
10. Contact
Questions about refunds? Contact us at siverse2025@gmail.com.
This Policy is available in other languages for convenience. If there is any conflict between versions, the English version prevails.